Terms and Conditions
Booking Terms and Conditions
Your contract is with Nicholas Isaac and Dawn Milne trading as “Miles by the Sea” (referred to as “we” or “us” ) for the property known as Miles, Sea Bank Road, Chapel Saint Leonards (“the Property”). References to “you” or “your” are references to the person making the booking (the lead booker) and all members of the holiday party (subject to maximum occupancy and other terms of use).
These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
Please note: All bookings are subject to the conditions attached and must be accompanied by the appropriate deposit unless the booking is made within 12 weeks of the commencement of the let when the total rental should be paid, together with the security deposit.
1. Making your booking
All bookings are provisional until confirmed by us. We will not accept any bookings by persons under 25 years of age.
When you book the Property with us you should return the completed Booking Form to us together with your payment for the Initial Deposit. Please note that the Initial Deposit is only refundable if you cancel your booking within seven days of receiving our written confirmation of your booking. Thereafter it is non-refundable.
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.
Once the completed Booking Form and the Initial Deposit have been received and accepted by us, we will issue you with our written confirmation. The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us.
You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.
2. Paying for your booking
You are required to send to us your payment for the balance of the Rental (and the Security Deposit) at least twelve weeks prior to the Arrival Date as set out in our written confirmation. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.
3. If you cancel or amend your booking
(1) Cancellations must be in writing. Once received in writing we will confirm the cancellation request. The effective date of cancellation is when written notification is received by us. Any refunds due will be paid within 14 Days.
(2) It is your responsibility to obtain suitable travel insurance for yourself and your party to cover the booking. We strongly recommend that you obtain suitable insurance to cover circumstances beyond your control such as illness, quarantine, shielding, obligatory self-isolation, family emergencies, travel delays, jury service, incarceration, change in personal or work circumstances, or military service, since none of these would entitle you to a refund.
(3) However, if your booking has to be cancelled because the Property is put under government restrictions requiring it to close, and the period of closure covers your booking you will be refunded in full.
(4) If your given address is put into local/regional lockdown, rendering you unable to travel, and the period of restriction covers your booking you will be refunded in full.
(5) If your booking has to be cancelled due to Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to: (i) acts of God, flood, drought, earthquake or other natural disaster; (ii) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (iii) nuclear, chemical or biological contamination; (iv) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (v) collapse of buildings, fire, explosion or accident; (vi) non-performance by our suppliers or contractors; and (vii) failure of utility service, and the period of closure covers your booking you will be refunded in full.
(6) For any cancellations not covered in 3(3) to (5) above, we will apply the scale shown in the table below to bookings of the Property to determine the amount of the charge, which shall be a percentage of the total cost of the holiday.
| Number of days before start of holiday that notification of cancellation is received* | Percentage of total booking value payable by the Customer |
| More than 60 days | 10% of the booking cost |
| 30 – 60 days | 50% of the booking cost |
| 3 – 30 days | 75% of the booking cost |
| 0 – 2 days | 100% of the booking cost |
(7) We will endeavour to accommodate amendments to bookings when possible, but any reduction in the length of your booking will be subject to the percentage charges noted in the table above.
4. Your accommodation
You can arrive at your accommodation after 16:00 hours on the Arrival Date of your holiday and you must leave by 10:00 hours on the Departure Date.
If your arrival will be delayed, you must contact the person whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you.
If you wish to arrive early on your Arrival Date, or leave late on your Departure Date, please let us know. If we are able to accommodate this, we will do so.
5. Regulations
You agree to comply with the regulations set out below and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.
As owners of the Property, we reserve the right to refuse to let it to anyone who, in our reasonable opinion is not suitable to take charge of it. In such cases all hire charges paid will be refunded in full as quickly as reasonably practicable, the contract will be terminated and we will not have any further liability.
We, also, reserve the right to terminate a holiday after the keys have been handed over, if the unreasonable behaviour of anyone in your party is likely to cause danger or significant annoyance to others or damage to the Property. In these circumstances, no refund will be given. Please note that unreasonable behaviour specifically includes smoking by any member of your party as Miles is strictly a no-smoking premises.
You agree not to cause any damage to any part of the Property and grounds and to keep all items belonging to us clean and in good condition and not to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties. Rubbish should be disposed of as explained in the instructions within the property. An excess cleaning charge will be applied should it be required.
You agree to pay the cost of cleaning, repairing or replacing any items damaged through neglect, misuse, carelessness or a deliberate act on the part of yourself or any guests or any visitors to the property during your stay. When damage occurs either by the negligence or deliberate action of you or your guests, you agree to indemnify us against any associated losses, including lost income and the sourcing of alternate accommodation should that be required.
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
You warrant that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in the Property than has been agreed with us, nor can you unreasonably change the makeup of the party during your stay in the Property. The penalty for over-occupation is eviction without refund.
Pets may be permitted to stay with you at the Property, provided that you have arranged this with us in advance.
Dogs
You are responsible for your dogs (no other pets are allowed) and their actions. Up to two dogs can stay at Miles. Dogs are to be kept out of bedrooms and bathrooms and off the furniture and any of their mess must be cleared from the garden before your departure.
Access
You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of inspection and/or essential repairs.
Children
You are responsible for your children and their actions.
Vehicles
Your vehicles, their accessories and contents are left entirely at your own risk. We are not responsible for any loss or damage from or to any vehicle from any cause whatsoever.
Period of Hire
You should not arrive before 4pm on the commencement date, and must leave by 10am on the day of departure. Failure to do so may result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period does not create the relationship of landlord and tenant.
Fireworks
No fireworks may be stored or used at the Property.
Wi-Fi Access
We will endeavour to provide free wireless internet access to you at the Property during your stay. Details of the wifi password can be found in the Property on arrival. We cannot guarantee anything about the wifi, including its speed or availability. Your use of the same is entirely at your own risk.
6. Breach of terms/exclusions
You agree to compensate us fully for any claims or legal action made or threatened against us by someone else because you have breached these terms and conditions.
Whilst we do not seek to limit our responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence we have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the wifi or inability to use or access the wifi, or a failure, suspension or withdrawal of the wifi at any time, or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.
We agree that this agreement does not allow either party to act as, or hold themselves out as, acting as an agent of the other party and that that the terms of this agreement are not enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999.
7. Complaints
Every effort has been made to ensure that you have an enjoyable and memorable holiday or longer stay. If, however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.
8. Our Liability
We are responsible for making your booking in line with your instructions, and are not responsible for any information about the accommodation that we pass on to you in good faith.
However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the booking (or the appropriate proportion of this if not everyone on the booking is affected).
This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
9. Law
The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.
I have read and accepted the Terms and Conditions and I warrant that I am over 25 years of age and accept that my booking is for the holiday period or longer business stay stated.